Frequently Asked Questions

How do I buy online at Ballet Basics?

Please log in to create a shopping profile with your personal details.  This information will include your name, address and contact details.  This information will be kept private and not shared with anyone.

Select the items and colours of the dancewear you require, double checking the sizes and then checkout.  This will take you to PayFast which offers secure payment via Visa or MasterCard or EFT.

Has my order been received?

You will receive an invoice emailed to you detailing your order once payment has been completed.

How do I make payment?

We use PayFast as our payment gateway. Payment is either via Master or Visa credit / debit cards or an EFT. The system will guide you through the process and all the card details will be kept secure by PayFast. 

Delivery Details?

Please ensure that you supply a street address, where you parcel can be delivered on a weekday between 8.30 and 5pm.

How do I get my order?

We endeavour to send the orders out as quickly as possible after payment has been received.  Your order will be couriered to you and this will take 2 – 5 working days from the order being processed depending on your delivery address.  Once your order has been handed over to the courier an email will be sent with the waybill / tracking number.

What if the item I am wanting to order is Out of Stock?

We will endeavour to supply the item as quickly as possible, however occasionally the item might need to be manufactured first. Please contact us via email to order the item and we will be in contact directly.

Do you ship internationally?

At this stage we only ship within the boundaries of South Africa.

Can I collect my order from your store?

You are welcome to collect your order from the store, however, please ensure that you collect when the store is open.  Please wait for the email saying your order is ready for collection.

Can I return an item and how?

Ordered the wrong size?  Exchanges are welcome within 21 days of the order being despatched. However please bear in mind that the garment needs to be unworn and with the labels attached.  Hosiery and hair accessories are not returnable due to the nature of the product. Shipping costs on returns are for the customer’s account.

Cancellation of an Order?

Changed your mind or circumstances have changed? Orders can be cancelled. If the order is cancelled between payment via Visa / MasterCard and shipping, the money will be refunded less a 15% admin fee.