Refunds and Returns

Non-returnable items:

Hair Accessories: hairnets, grips and bun pins

Hosiery: all dance tights. Please ensure that you order the correct size as Ballet Basics does not accept exchanges for customers who have ordered the incorrect size.

Criteria for Exchange:

Customers have 7 days from receipt to log the exchange and 21 days to exchange the item.

Items need to be unworn and in a resalable condition.

Items must be in the original packaging with the labels attached.

In the event of a return, Ballet Basics does not credit or refund any shipping costs. The courier fee costs for the return will be for the customer’s account.

To return or exchange please contact us on admin@balletbasicsonline.co.za.

Refunds are at the owner's discretion and a 15% admin fee charged provided this is within 21 days of purchase.